Returns & Exchanges
At Vastrado, we want you to be completely satisfied with your fashion choices, which is why we offer a hassle-free 15-day return and exchange policy. Whether it is a fit issue or a change of heart, we ensure a seamless process to get you the style you truly love.
Initiate Request
Log into your Vastrado account, navigate to 'My Orders', and select the items you wish to return or exchange within 15 days of delivery.
Quality Check Preparation
Ensure all items are unworn, unwashed, and have the original brand tags and packaging intact to qualify for a successful pickup.
Free Doorstep Pickup
Our logistics partner will arrive at your address within 2-3 business days to collect the package and provide a return acknowledgement receipt.
Swift Refund or Exchange
Once the items pass our warehouse quality inspection, we will immediately process your refund to the original payment method or ship your replacement style.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing